jambu33 Privacy Policy
This page describes what we collect when you use jambu33 and how we keep that data protected. We at jambu33 handle your account information, payment details, and betting history with standard encryption and secure storage. Our service operates across Indonesia — in Jakarta, Surabaya, Bandung, and Medan — under the privacy principles outlined below.
When you create an account on jambu33, we collect your name, email, phone number, and identity document number for KYC verification. When you place bets or play games, we log your activity and game outcomes. When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfers, we record the transaction and its status. All this data is stored on secure servers and is not sold to third parties.
We outline our data practices below so you know exactly what we collect, how we use it, and what rights you have.
What Data We Collect on jambu33
We at jambu33 collect data in three main categories. First, account data: we ask for your name, email, phone number, and ID document number when you sign up. This is required for KYC verification, which is a legal requirement in Indonesia. Second, activity data: we log every bet you place, every game you play, every deposit and withdrawal, and the outcomes. Third, technical data: we record your IP address, device type, browser version, and approximate location based on IP.
We collect account data directly from you during sign-up. We collect activity data automatically as you use jambu33. We collect technical data through standard web server logs and cookies — small text files stored on your phone or computer that help us recognise you on your next visit and remember your preferences, such as language and notification settings.
How We Use Your Data
We use your account data to verify your identity (KYC), create and secure your jambu33 account, and process your deposits and withdrawals. We use your activity data to settle bets, calculate your balance, and provide your bet history and transaction history in the app. We use your technical data to maintain jambu33's infrastructure, detect fraud, and optimise performance.
We do not use your data for marketing purposes. We do not send you unsolicited emails or SMS promoting jambu33 features or bonuses. We do send transactional emails — confirming your account creation, your password reset, your withdrawal request status, or significant account events — and we send push notifications only if you enable them in your app settings.
Third-Party Processors
We use third-party processors to handle certain functions. Payment processors handle DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions. Bank processors handle mobile banking, local payment, online payment, and e-wallet virtual account transfers. These processors see your payment information — such as your phone number or bank account number — to process your transaction, but they do not see your jambu33 account balance or bet history. We contractually require them to protect your data and use it only for processing.
We also use hosting providers and analytics providers. Your data is stored on their servers under our control, and we require them to maintain strict confidentiality. We do not share your data with game providers — they see only anonymised game outcomes, not your account or identity.
Your Rights on jambu33
You have the right to request a copy of the data we hold about you. You have the right to correct inaccurate data in your account (such as your phone number). You have the right to request deletion of your account and associated data, though we may retain transaction records for legal compliance. To exercise these rights, contact our support team and we will respond within standard timeframes.
- Data request
- You can request a copy of all data we hold on you. We provide it in a portable format within 10-15 business days.
- Data correction
- You can update your name, email, phone number, or other account details through your jambu33 account settings.
- Account deletion
- You can request account deletion. We delete your account and associated data within 30 days, except where retention is required by law.
- Consent withdrawal
- You can disable push notifications, opt out of non-transactional emails, or restrict cookie storage in your device settings.
Our Privacy Policy Details
Data Retention on jambu33
We retain your account data for as long as your jambu33 account is active. If you delete your account, we delete your personal data within 30 days, except where retention is required by law. We retain transaction records (deposits, withdrawals, bets) for at least 5 years for regulatory and fraud-prevention purposes, even after account deletion. Technical logs (IP addresses, device data) are retained for up to 3 months for security analysis.
Cookies and Tracking on jambu33
Our jambu33 app and website use cookies and similar tracking technologies. Session cookies keep you logged in during your visit. Persistent cookies remember your language, theme, and notification preferences across visits. Analytics cookies help us understand how users navigate jambu33 and which features are popular. You can clear cookies from your device settings anytime, though this will log you out and reset your preferences.
We do not use cookies for cross-site tracking or to build a profile of your behaviour outside jambu33. All cookies on our platform relate only to your experience on jambu33 itself.
Security Measures We Undertake
We at jambu33 protect your data through encryption (HTTPS), secure password hashing, and restricted server access. Your password is never stored in plain text; we hash it using industry-standard algorithms so only you can log in with your original password. If you forget your password, we send a reset link to your registered email — you create a new password, and your old one is discarded. Two-factor authentication (2FA) is available if you want to add an extra security layer to your account.
We monitor our servers for unauthorised access and conduct regular security audits. If we discover a data breach affecting jambu33 users, we will notify affected users within standard notification periods and provide guidance on protecting yourself.
Contact and Dispute
If you have questions about our privacy practices or want to exercise your rights, contact our support team through the jambu33 app or website. We respond in English and Indonesian during standard business hours. If you believe we have mishandled your data, you can lodge a complaint with us, and we will investigate and respond. You also have the right to lodge a complaint with your local data protection authority.
This privacy policy is effective as of its publication and may be updated periodically. We will notify you of material changes by email or through an in-app notice. Your continued use of jambu33 after changes constitutes your acceptance of the updated policy.